Returns Policy 

Overview 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase 
We will not refund any item that is not in its original condition, is damaged or missing parts for reasons not due to our error. 
We will not refund any item that is returned more than 30 days after delivery. 

Cancelations and  Refunds 

If you cancel an order before the product has been delivered we will refund you the money you paid less our banking charges for processing your payment and returning your payment.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven days. 

Late or missing refunds 

If you haven’t received a refund within seven days, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at dharmesh.r@ledwellplastics.com 

Sale items 

Only regular priced items may be refunded. Sale items cannot be refunded. 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shirley.boyall@ledwellplastics.com and send your item to: Ledwell Plastics Ltd. 33 Cannock St, Leicester, Leicestershire LE4 9HR. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. 

Shipping returns 

To return your product, you should mail your product to: Ledwell Plastics Ltd. 33 Cannock St, Leicester, Leicestershire LE4 9HR 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 
 
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Need help? 

Contact us at shirley.boyall@ledwellplastics.comfor questions related to refunds and returns.